November 2015

It’s that time of year when novice chefs start burning pies and proteins. That makes it a perfect time to remind residents how to get help with household problems. It’s very important to call the most appropriate service for any situation. Use the word “emergency” when it applies, but make sure not to say something is serious just to get rush service. Here are some examples to help illustrate what our emergency maintenance is meant for.

When to call 911

• Fire
• Natural Disaster

• Any Life-Threatening Situation

When to call Emergency Maintenance – 585-271-8740

• Broken or Frozen Pipes
• Non-Working Stove (all burners out)
• Non-Working Refrigerator
• No Heat
• No Electricity
• Backed-Up Sink or Tub
• No Water
• After-Hours Lockouts
• Persistent Water Leaks

When to call or email Maintenance – 585-256-8200

All other issues fall under routine maintenance. You can submit an online maintenance request or Call Stephany in maintenance at 585-256-8200 and leave a message. If she’s unavailable, she’ll get back to you within 24 hours. We know it’s important to you, so we’ll get your issue taken care of as soon as we can.